PAUL NEDEAU, CPTD

Solving repair issues for large, complex systems often requires teams of technicians. Here, 4 technicians are challenged to solve mechanical issues.

We re-tooled our team scorecard with infographics and immediately received greater executive level support.

Training service technicians in the factory where the original equipment is manufactured is one of the most effective ways to ensure best-in-class service.

As a learning and development team, we re-tooled our mission and positioned ourselves to partner with nearly every facet of our organization.

In today’s competitive landscape, we need our people to perform better, learn more quickly, and connect people and ideas. Here we connect people around topics where they can interact and get a burst of ideas.

I won a Citibank writing contest in 1994 that challenged educators to develop innovative ways to improve our schools. My cash prize was used to fund a program to improve reading proficiency.

I led a team to design, develop and launch a technical troubleshooting web-app for technicians who needed to quickly diagnose and repair issues for refrigeration systems.

Here, the sales team is practicing setting the new product plan-o-grams before the big "cold and cough" season.

I designed a complete frozen foods merchandising training program for a major retailer.

Live training requires planning: What will happen before the event? What will happen during the event? What will happen after the event?

As I designed new store inventory training materials for 3,000 store managers, I transformed pure text into this set of graphic and photo-rich instructions.

I felt a sense of accomplishment with each certificate I awarded at the conclusion of each Dollar General Store Manager training class. I built relationships with several leaders as they progressed through their careers.

Our virtual learning solution for independent retail pharmacies was featured on the cover story of Drug Store News. I led a team to create and launch "My Pharmacy Trainer".

We took a different approach when rolling-out operational training: targeted small groups who needed specialized skills rather than "one size fits all" training.

Based on key business need, we designed four specialized programs to reach targeted groups of associates.

The Association for Talent Development (ATD), hosts one of the best conferences for the profession. In this photo, I supposedly take home the "Trainer of the Year" award, but it's only an expo prank. As an active member for several years, this organization really does fulfill it's mission: