PAUL NEDEAU, CPTD

Paul Thomas Nedeau, CPTD

Certified Professional in Talent Development         

 

Portfolio:  http://pnedeau.wix.com/paulnedeau

pnedeau@hotmail.com  

614-371-8670

 

 

Career mission:  Accelerating people performance to grow profits and empower potential

 

 

Core Capabilities

 

• Developing, deploying and leading performance-based learning solutions targeted to critical business needs to achieve top and bottom-line results

• Assessing performance needs, recommending solutions to drive productivity, and measuring effectiveness of solutions

• Creating foundational, self-sustaining platforms and tools that can be leveraged by multiple teams to achieve key business goals

• Translating and aligning business strategy to learning/performance strategy

• Managing a variety of multiple projects at one time with a sense of urgency while working while tight deadlines

• Developing and executing a training plan within the constraints of scope and time

• Writing courses and content by partnering with subject matter experts

• Building strong partnerships, managing the learning process, and leading teams

• Generating revenue through training sponsorship programs and trade shows

 

 

LEARNING PROGRAM MANAGER

Hussmann Corporation                  

Bridgeton, Missouri         

2013 -Present                                                                                                                                          

 

• Partnered with leadership on key strategic business initiatives to drive growth and elevate performance for several business teams (Sales, Marketing, Operations, Customer Service)

• Co-managed the $1M training budget and the vendor management process 

• Implemented project management processes and best practices for all major new learning program initiatives:  +93% of projects delivered on-time, within budget, and to customer requirements   

• Created a tool to benchmark organizational learning metrics against Association of Talent Development (ATD) industry standards:  Achieved +40% increases of available learning hours while maintaining zero budget increase over 2 year period    

• Assessed, designed, delivered, and measured the effectiveness of learning and performance solutions aligned to critical needs:

  • Customer Service learning initiative to elevate delivery of service:  Achieved a cost-benefit ratio of 170% within 18 months through effective leadership reinforcement and cadence of post-learning activities

  • Mobile HVAC/R Troubleshooting web-app to elevate service levels and reduce call-backs:  Attained targeted +20% monthly increases of active user count, total page views, and session length over initial 12 month period  

  • Aftermarket Sales learning initiative:  Achieved +$100,000  in new sales, opportunities, and new customers through leadership reinforcement as measured in post-training assessment    

  • On-boarding blended learning program for Service Technicians: Created a comprehensive technical program and delivered to 85% of qualifying new technicians; increased testing scores by a margin of at least 18% or greater from pre to post testing

  • Value-Based Selling training program:  Generated $1.5 million in sales within 3 months after program launch; sales professionals attributed the sales to their use of program's the  value matrix with customers and prospects 

  • Technical learning programs:  Leveraged network of internal subject-matter-experts, external business partners, and rapid design tools to significantly reduce learning costs while increasing available learning hours though just-in-time webinars, online courses, simulations, and live seminar events

  • Certification programs:  Utilized industry-recognized leaders in HVAC/R and Food Retailing to deliver program, reducing internal certification costs by over 80%

 

 

DIRECTOR OF LEARNING AND PERFORMANCE                                                                                                    

Nationwide Financial   

Columbus, Ohio               

2012 - 2013                                                                                                                                            

                                                                                             

• Led a team of 5 learning and performance consultants in assessing, designing, deploying, and measuring effectiveness of learning solutions across the Retirement Plan business

• Crafted and deployed 3-year training strategy and plan to drive performance and productivity: Create a sustainable on-boarding process, elevate associate performance through service excellence, grow industry/product expertise, and support core leadership development

• Increased learning outputs by +15% as measured by total available learning hours within 12 months while reducing cost per learning hour 

• Managed and measurably improved the quality of learning initiatives focusing on key products, processes, and technology

• Led the development and delivery of key initiatives to grow retirement plan expertise:  Increased post-event scores by over 20% over a one-year period   

• Led the development of a role-based curriculum based on gap and needs assessment

• Drafted up business plan for investment of additional FTE headcount to expand current capacity and work volume, aligned by training function, to “deliver the right training at the right time to the right audience to get the right results”

 

 

DIRECTOR OF TRAINING - SALES & MARKETING

Cardinal Health       

Columbus, Ohio                 

2010 - 2012                                                                                                                                          

 

• Developed and deployed Laboratory Products sales and marketing learning strategy and 3-year plan and budget

• Led and designed sales force learning roadmap based on customized skills assessment; determined strengths and identified key performance gaps; recommended and implemented process and training solutions

• Developed sales proficiency standards with sales leadership team

• Increased available learning hours by +40% over a 2 year period

• Generated +$80,000 in revenue dollars through training grants and event sponsorships over one year period

• Created and led key training initiatives focused on sales and marketing strategy, leveraging performance-based plans to measure results:

  • Sales effectiveness: Negotiating, SPIN selling, sales process, and sales tool training

  • Technical expertise: My Lab Expert virtual on-line platform focusing on clinical laboratory departments

  • Leadership: 7 Habits of Highly Successful Leaders, Crucial Conversations

  • On-boarding/new hire education programs

  • Training strategy for commercialization of new products

 

 

SALES TRAINING MANAGER

Cardinal Health       

Columbus, Ohio                 

2006 - 2010                                                                                                                                           

 

• Developed, launched, and improved the retail pharmacy sales training strategy for pharmacy business team aligned to sales goals: Sales process (to grow sales), customer solutions (to retain and grow customers), and business acumen training (to develop and retain sales team)

• Planned, executed, and managed +$1million budget:  Maintained zero dollar increase over 3 year period while increasing available learning hours by over 35%

• Led the designing and launching of  new learning management (LMS) platform to deliver multiple training initiatives:  Achieved overall ROI of +400% through distance learning initiatives compared to previous instructor-led programs

• Developed, deployed, and grew Cardinal Health’s virtual on-line pharmacy training platform for both internal associates and external pharmacy customers:  Achieved significant month-to-month increases in customer adoption and usage with +1,200 pharmacy store accounts and +3,400 users within 12 months

• Created online training programs, resources and sales tool training: ​

  • Electronic and online sales tools such as forecasting, sales pipeline, and account management programs: Attained 100% conversion rates to new tools over 6 month period and reduced sales support workloads significantly      

  • Sales Development program:  On-boarded and managed an annual team of sales trainees:  Achieved 100% placement of all trainees into sales force over 4 year period

• Managed team of instructional designers:  Increased annual increases in productivity year-over-year based on number of completed projects

• Increased the ratio of e-learning to instructor-led events from 1:1 to 3:1 in order to quickly deliver critical content in a cost-efficient manner within a rapidly changing health industry

• Developed new field training organizational structure to support growing training programs:  Interviewed, hired, trained, and coached field trainers to achieve CPLP certification

• Measured and reported learning results using Kirkpatrick’s Levels 1 - 3 and aligned training metrics with sales goals: organic growth, new account acquisition, customer retention

 

 

INSTRUCTIONAL DESIGNER-TECHNICAL WRITER

Dollar Tree Stores, Inc.          

Chesapeake, Virginia            

2004 - 2006                                                                                                                                   

 

• Developed and designed an enterprise-wide blended retail operations training program and curriculum for over 3000 retail store managers:

  • Created instructor-led training courses, deployed by field training team

  • Designed field guides and job aides to support key training modules

  • Developed e-learning courseware to support technical content  

• Developed multiple levels of technical courseware for retail planners, finance teams, and buyers using rapid instructional design (RID) methods

• Authored and designed corporate and field training media such as on-line help documents, user manuals, e-learning modules, job aids, participant workbooks, and reference guides

• Applied the human performance improvement model to map and analyze specific performance issues and gaps for multiple business units:

  • Uncovered key operating deficiencies in logistics, purchasing, & accounts receivables

  • Implemented process solutions that led to measurable business improvements: 2% annual reduction of shipping costs due to accurate load planning and forecasting

• Co-managed the content and learning management system

• Supported several business teams through technical writing

• Utilized project management skills for all key initiatives

 

 

RETAIL MANAGEMENT REGIONAL FIELD TRAINER

Dollar General Corp.      

Nashville, Tennessee            

2002 - 2004                                                                                                                                      

 

• Managed a regional training center: Managed all phases of training center operations, including trainee scheduling, budgeting, expense reporting, and training center logistics

• Dynamically trained and supervised over 200 new retail store managers in an intensive and comprehensive four-week program

• Increased regional store manager retention by 15% within 12 months while reducing operating costs in the same period

• Incorporated a blended approach of classroom, hands-on, and situational learning within a major retail store

• Evaluated trainee progress through performance tests and knowledge testing

• Delivered leadership program and loss-prevention/shrink reduction training for regional managers and directors

 

 

Education/Credentials

 

• Certified Professional in Talent Development, Association of Talent Development  (certified since 2006)

• B.A. Communications/Journalism, Saint Mary’s University of Minnesota

• Professional Teacher’s License: English 7-12 Department of Education, U.S. Territory of Guam

• ATD Certificates: Delivering Learning, Designing Learning, E-Learning, Managing Learning, Human Performance, Creating Leadership Programs

• Languages: Fluent in Spanish (spoken, reading)

• FINRA Registrations: Investment Company Products/Variable Contracts Registered Representative and Limited Principal (Series 6 and Series 26 securities registrations)